Preamble
We request that you confirm to have read and to agree to the terms and conditions upon booking the requested service.
This administration is constantly seeking to give you better service, but cannot become liable for exceptional events or however unpredictable, or circumstances outside its management.
These events may include (for example, not prescriptive), delays in public transport or strikes, bad weather, floods, disruption caused by force majeure, sites closed at short notice, strikes, or other events which are not preventable by reasonable diligence by the company.
All means of transport provided by the company are insured according to all applicable national law, regulation and code of practice, including EU legislation when applicable, relating safety and other standards.
Tour
When you book one or more transfer, you will receive a confirmation voucher containing all meeting information and contact numbers.
It is your responsibility to bring the voucher with you the day of the tour, in order to avoid misunderstandings, and have a phone number to call in the case of need.
Deep in Venice cannot refund you if you are running late and you don’t advise the guide, or if you are at the wrong meeting place, and fail to meet your guide.
Cancellation Policy
More than 15 Days: no penalty
From 14 to 7 Days: 15% of the total cost
From 7 to 4 Days: 30% of the total cost
From 3 to 0 days and meeting failure (no-show): 100% of the total cost
No shows are treated as last-minute cancellations and are non-refundable.
Charges for entrance reservations or tickets already anticipated on your behalf by Deep in Venice are not refundable.
Travel Insurance
We strongly recommend that you arrange travel insurance to cover cancellation due to unforeseen circumstances, or those beyond your control. Also we recommend a medical and personal insurance to cover medical expenses and loss of baggage or personal belonging.